Terms and Conditions

The following terms and conditions apply for bookings to ALC courses.

PAYMENT TERMS & METHOD OF PAYMENT:

Most of our courses are of limited class size. Course fees must be paid at least 10 working days prior to the commencement of the course in order to guarantee your place. Our preferred method of payment is bank transfer. We also accept company cheques made out to ALC Training Sdn Bhd.

FEES INCLUDE

Face-to-Face Courses:

Lunch, morning and afternoon tea, and all course materials. Exams are included as part of the course fee for most but not all courses. Notable exceptions are CISM, CISSP, CRISC, CISA. Please refer to the Fees section on individual courses for clarification.

Live Virtual Training Courses:

All course materials delivered directly to each participant ahead of the course*. Exams are included as part of the course fee for most but not all courses. Notable exceptions are CISM, CISSP, CRISC, CISA. Please refer to the Fees section on individual courses for clarification.

* Hardcopy course materials are only available for participants with postal addresses within Malaysia. For overseas delegates, we only provide electronic access to course materials. If you have any specific requirements, please contact us to discuss your options.

CANCELLATIONS and TRANSFERS:

Cancellations will be accepted and a full refund provided if received in writing up to ten business days prior to the commencement of the course. Transfers of bookings made less than ten business days before the course commencement will incur an administration fee of 10% of the course fees. A maximum of two transfers will be accepted for a given booking. An alternate participant for the course can be substituted at any time for no additional charge. Refund and/or transfer will not be provided for any participant who fails to attend the course.

VOUCHERS:

Vouchers represent a convenient and cost-effective way for team training. When you purchase a voucher you get a favourable price according to volume.  To be able to offer favourable prices some conditions apply. Vouchers are valid for twelve months only from date of issue. If you do not use your voucher credit note within 12 months it will lapse.  Once purchased, vouchers are not refundable.

CREDIT NOTES:

Credit Notes will be issued in appropriate circumstances. Please note that credit notes are valid for twelve months only from date of issue. If you do not use your credit note within 12 months it will lapse.

INTERSTATE AND OVERSEAS TRAVEL:

Please note that final confirmation for a course will be made 2 weeks before the scheduled start date. If you are travelling to the course from interstate or overseas and are making advance travel and accomodation arrangements, please ensure all such arrangements are flexible. We can accept no responsibility for any arrangements made prior to final confirmation.

TIMES:

Unless otherwise stated, courses commence at 9.00 am and finish at or close to 5.00 pm.

REGISTRATION:

Registration is from 8.30 am to 9.00 on the first day.

WARRANTY:

To guarantee your satisfaction ALC offers a money-back or full credit policy. If the course is not meeting your requirements, simply inform the on-site course administrator or course instructor before the end of the first day, return all course materials and we will give you either a full credit towards another course or a full and prompt refund of fees paid, according to your instructions.

PROMOTIONAL OFFERS:

Any promotional offers must be claimed at the time that the booking is made. We regret but no retrospective claims can be accepted.

DISCLAIMER:

All information regarding course dates, presenters, fees and content is accurate as at time of posting. We do our utmost to ensure that courses are conducted as advertised. ALC reserves the right however to vary course dates, course presenters, terms and conditions or to cancel courses without prejudice if circumstances so warrant. In such a situation participants will be informed of the change prior to the course and will be entitled to cancel if they so choose without penalty.